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AI chatbots (or conversational bots) are applications of a conversational nature. Using natural language processing (NLP) technologies, they interact with users through conversations (either text or voice). Their function is to simulate or complement human interaction by answering questions, providing assistance, performing procedures, or even maintaining more complex dialogues. There are simple chatbots, based on rules, and advanced chatbots that rely on deep learning techniques to better understand user intent and context. Examples and uses: Customer service in e-commerce, technical support on technology platforms, virtual assistants integrated into social networks and messaging systems.